At Van den Bos cm, we design and build transport and robotic systems for the corrugated cardboard industry. From complete factory transport lines to advanced multipack machines with robots. Everything we deliver is fully realized in-house: mechanically, electrically, and in software.
To strengthen our service organisation, we are looking for a service coordinator responsible for planning, customer contact, quotations and knowledge assurance.
What will you do?
As service coordinator, you are the central point of contact for customers in terms of service and maintenance. You organise and coordinate service work and monitor progress, quality and efficiency.
In addition, you will develop and manage training materials for users and, where necessary, provide training yourself at customers' premises.
Your tasks include
- Scheduling and coordinating service and maintenance work
- First point of contact for customers with service questions and breakdowns
- Preparation and follow-up of quotations for service, maintenance, training and spare parts
- Functionally directing and supporting Service Mechanics
- Develop and update training materials, such as manuals and instructional videos
- Coordinate and contribute to user training sessions
- Monitor service administration and documentation
- Identifying areas for improvement in installations and service processes
What do you bring?
You have strong organisational skills, good communication skills and technical knowledge. You keep an overview and know how to link customer expectations and technical possibilities.
- mbo+ or hbo working and thinking level
- Education towards mechatronics, industrial automation, electrical engineering or technical business administration
- 5-8 years' experience in a service or technical coordination role
- Experience with service planning, customer contact and quotation processes
- Technically proficient enough to spar with mechanics in terms of content
- Good command of English; German is a clear plus
What do we offer?
- A central role within our service organisation
- Lots of variety between technology, organisation and customer contact
- Scope to further develop and professionalise service and training
- Informal working atmosphere with short lines of communication
- Working conditions in line with the market
Ready to make the move?
Apply directly or contact us for more information:
jeanet.dejong@vandenbos-cm.nl – 06-41221707
